Responsible Gambling at Ferraplay

1. Our commitment to responsible gambling

Our commitment is clear: we exist to provide entertainment, not financial hardship. Every feature on our platform, from game design to account management, has been built with the wellbeing of our players in mind. We operate under licence 8048/JAZ, registered in Curaçao, and we align our responsible gambling framework with the standards expected by regulators such as the UKGC, even where strict jurisdictional application may differ.

We believe that genuine care for our players goes beyond regulatory minimums. This means investing in tools, staff training, and partnerships with support organisations so that help is always within reach. Because of this, responsible gambling is not treated as a compliance checkbox at Ferraplay; it is woven into how we design and operate our platform day to day.

2. Recognising problem gambling signs

Problem gambling affects people differently, and the warning signs are not always obvious, even to the person experiencing them. Some players notice changes in their mood or finances long before they connect these changes to their gambling habits. We encourage every player to reflect honestly on their behaviour from time to time, rather than waiting for a crisis point.

• Spending more money or time gambling than originally intended
• Chasing losses with further bets
• Borrowing money or selling possessions to fund gambling
• Neglecting work, relationships, or responsibilities
• Feeling anxious, irritable, or guilty about gambling activity
• Lying to family or friends about the extent of gambling
• Using gambling as an escape from stress or negative emotions

3. Self-assessment tools and awareness

Setting a deposit limit takes seconds, but understanding your own relationship with gambling requires a little more reflection. We provide self-assessment questions to help players take stock honestly and without judgement. These questions are not a clinical diagnosis; they are a starting point for recognising patterns that might otherwise go unnoticed.

• Do you gamble for longer periods than you originally planned?
• Have you tried to cut back or stop gambling without success?
• Do you feel restless or irritable when you try to reduce gambling?
• Have you lied to someone about how much you gamble?
• Do you rely on gambling to escape problems or improve your mood?
• Has gambling caused tension in your relationships or work life?

If you answered yes to several of these questions, we would encourage you to explore the tools available on our platform, or to speak with one of the professional organisations listed further down this page.

4. Deposit limits and budget management

Your wellbeing comes first when it comes to managing your spending with us. We give every player the ability to set deposit limits that suit their personal circumstances, and these limits can be adjusted directly from your account settings at any time. Reductions take effect immediately, while increases are subject to a short cooling-off period, giving you time to reconsider before the change applies.

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits
• Loss limits
• Wagering limits

5. Time limits and session controls

Time can pass quickly once you are engaged in a game, which is why we offer session reminders and time limit controls. These tools allow you to decide in advance how long you want to spend on our platform during a single visit, helping you stay in control of your gambling without needing to constantly check the clock yourself.

When a session limit is reached, we will notify you and pause further play until you choose to continue or log off. This isn't designed to interrupt your enjoyment unnecessarily; it is there to support mindful, intentional play rather than gambling on autopilot.

6. Self-exclusion options

When you need to step back from gambling entirely, we make that process straightforward and respectful of your decision. Self-exclusion requests are actioned promptly, and we do not send marketing communications to excluded accounts during the exclusion period. Our team will never attempt to persuade a self-excluded player to return before their chosen period has ended.

• Temporary self-exclusion (24 hours, 7 days, or 30 days)
• Extended self-exclusion (6 months or 1 year)
• Permanent self-exclusion
• GAMSTOP registration for UK-facing self-exclusion across licensed operators
• Account closure with a mandatory cooling-off period before reopening

7. Reality checks and account activity alerts

Under UKGC guidelines and similar international standards, operators are encouraged to help players stay aware of their gambling activity in real time. We provide reality check pop-ups that display session duration, net spend, and time elapsed since login, so you always have a clear picture of your current activity.

These alerts appear at intervals you can customise, and they require active acknowledgement before play continues. The reality is that these small interruptions often make a meaningful difference, giving players a natural pause point to reassess whether they want to continue their session.

8. Protection of minors and underage access prevention

We take the prevention of underage gambling extremely seriously, and our platform is restricted to individuals aged 18 and over. Age verification checks are built into our registration and payment processes, and accounts suspected of belonging to a minor are suspended immediately pending further verification.

We also recommend that parents and guardians install filtering software on shared devices to prevent minors from accessing gambling platforms altogether. Tools such as parental control software can block access to gambling sites entirely, adding an extra layer of protection within the household.

9. Support organisations and professional help

It's not always easy to recognise when gambling has become a problem, and reaching out for support takes courage. We work alongside, and signpost to, established UK support organisations that offer confidential, professional guidance free of charge.

• GamCare – National Gambling Helpline: 0808 8020 133, available 24 hours a day
• GambleAware – information and support services via their national helpline network
• Gamblers Anonymous UK – peer support meetings held across the country
• GAMSTOP – self-exclusion scheme covering UK-licensed gambling websites and apps
• Samaritans – emotional support helpline: 116 123, available 24 hours a day

10. How to contact our responsible gambling team

As required by United Kingdom regulation and good industry practice, we maintain a dedicated responsible gambling team available to assist players directly. You can reach our team through the live chat facility on our platform or through the contact options listed in your account dashboard, where a trained member of staff will respond promptly and treat your enquiry with full confidentiality.

Whether you need help setting a limit, requesting self-exclusion, or simply want to talk through a concern, our team is there to listen without judgement. We review every responsible gambling enquiry carefully, and we are committed to acting swiftly whenever a player reaches out for support.

Gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. If you feel that your gambling is becoming difficult to control, we urge you to use the tools provided on our platform and to contact one of the support organisations listed above. Ferraplay is operated under Curaçao licence 8048/JAZ and is intended for use by individuals aged 18 and over only.