Ferraplay Terms and Conditions
1. General information and legal agreement
These Terms and Conditions form a binding agreement between us and anyone who accesses or uses our services. Ferraplay operates under Curaçao license 8048/JAZ, and by registering an account you confirm that you accept these terms in full. If any part of this agreement is unclear, we encourage you to contact our support team before you deposit or play.
We reserve the right to amend these terms at any time, and updated versions will be published on our platform. Continued use of our services after changes take effect means you accept the revised terms. We do not guarantee uninterrupted access to our services, as maintenance, connectivity issues or regulatory requirements may occasionally affect availability.
2. Account opening and eligibility
We require all players to be at least 18 years old to register an account with us. Our platform processes registrations only from individuals who provide accurate, current and complete information during sign-up. One account per person is permitted; duplicate accounts may be closed and any associated funds forfeited under our policy.
Eligibility also depends on your jurisdiction. It is your responsibility to confirm that using our services is lawful where you reside. We may restrict access from certain regions or refuse registration at our discretion, particularly where local regulations prevent us from offering our services.
3. KYC and identity verification
Account verification exists to protect both our players and our business from fraud, underage gambling and misuse of our services. We may request identification documents, proof of address, or payment verification at any stage of your account lifecycle, not only before withdrawals.
Failure to provide satisfactory documentation when requested may result in withdrawal delays, account suspension, or closure. We assess all submitted documents in line with our internal compliance procedures and applicable anti-fraud standards. Verification timelines vary depending on document quality and volume of requests.
- Government-issued photo identification
- Proof of residential address dated within three months
- Payment method ownership confirmation where applicable
4. Account security and password confidentiality
Your security is our priority, and we expect players to take reasonable steps to protect their login credentials. Sharing your password, allowing third-party access, or using automated tools to access your account breaches these terms and may lead to suspension.
We are not liable for losses resulting from unauthorised access caused by your failure to safeguard account details. Should you suspect unauthorised activity, you must notify us immediately so we can investigate and secure your account. We may introduce additional verification steps if suspicious activity is detected.
5. Deposits and account funding
All users must fund their accounts using payment methods we explicitly support, and deposits must be made using your own name and payment instrument. Third-party deposits are not accepted and may result in transaction reversal and account review.
We do not charge deposit fees directly, though your payment provider may apply its own charges. Minimum and maximum deposit limits apply and are displayed within our cashier section. We reserve the right to decline or reverse deposits where fraud, technical error, or policy breach is suspected.
6. Withdrawal procedures and verification
Withdrawals are subject to successful identity verification and compliance checks before processing. We process withdrawal requests within standard timeframes, though processing may be delayed where additional documentation or review is required.
Withdrawals must generally be made using the same method used for depositing, where this is technically possible. We reserve the right to request further verification at the withdrawal stage, even if previous deposits were processed without issue. This is a standard safeguard rather than an indication of wrongdoing.
7. Bonus rules and wagering requirements
Bonus terms are in place because promotional offers carry specific conditions designed to prevent misuse. Each bonus includes wagering requirements, eligible games, and expiry periods, all detailed within the relevant promotional terms.
Bonus abuse, including the use of multiple accounts, coordinated betting patterns, or exploiting promotional errors, may lead to restrictions, bonus forfeiture, or account closure. We reserve the right to withhold winnings generated through bonus misuse. Players should always read individual promotion terms before opting in.
8. Inactive and dormant accounts
We classify an account as dormant after a defined period of inactivity, typically several months without login or transaction activity. Once this threshold is reached, we may apply a dormancy fee or restrict certain account functions.
We will attempt to notify you before dormancy measures apply, where contact details permit. This means keeping your registered email and phone number up to date remains your responsibility. Reactivating a dormant account may require updated verification before withdrawals are permitted.
9. Game fairness and RNG systems
Our platform uses independently tested random number generator systems to ensure fair outcomes across our games. Game results are determined by certified software, not by manual intervention, and outcomes cannot be predicted or influenced by either party.
We do not guarantee specific winning outcomes, as gambling inherently carries risk. Return-to-player percentages are provided for informational purposes and reflect long-term theoretical averages rather than short-term results. Any suspected technical malfunction should be reported to us promptly for review.
10. Prohibited conduct and fraudulent activity
We want to be clear about what constitutes unacceptable behaviour on our platform. This includes collusion, chip dumping, exploiting software errors, using bots, or attempting to manipulate game outcomes through unauthorised means.
Any player found engaging in fraudulent or abusive conduct may have their account suspended immediately, pending investigation. Funds associated with prohibited activity may be withheld or reversed. We cooperate with relevant authorities where criminal activity is suspected.
- Use of unauthorised software or bots
- Multiple account registration
- Payment fraud or chargebacks
- Collusive play between accounts
11. Responsible gambling and self-exclusion
As required by United Kingdom expectations around safer gambling, we provide tools to help you manage your play. Deposit limits, time-outs, and self-exclusion options are available through your account settings, and we encourage players to use them proactively.
Self-exclusion requests are processed promptly and remain in effect for the selected duration without early reversal. If gambling is becoming a concern, support is available through GamCare, which operates the National Gambling Helpline. We take player welfare seriously and will not market promotional offers to self-excluded accounts.
12. Complaints and dispute resolution
Our policy is clear regarding disputes: players should first contact our support team to seek resolution directly. Most issues are resolved through this initial step, typically within a reasonable working timeframe.
Where a complaint cannot be resolved internally, players may escalate the matter to an approved alternative dispute resolution service linked to our license. We maintain records of complaints to improve our service standards and ensure consistent handling across all cases.
13. Intellectual property rights
All content on our platform, including graphics, logos, software and game design, remains our property or that of our licensed content providers. Nothing in these terms transfers ownership of this material to you.
Reproducing, distributing, or modifying our content without written permission is prohibited. Unauthorised use of our branding or software may result in legal action. This protection extends to any proprietary systems used to operate our services.
14. Anti-money laundering policy
Under Curaçao license 8048/JAZ, we are required to maintain procedures designed to detect and prevent money laundering activity. This includes monitoring transaction patterns, verifying source of funds where necessary, and reporting suspicious activity to relevant authorities.
We reserve the right to delay or decline transactions pending further investigation if irregular financial behaviour is detected. Players must not use our services to conceal or transfer funds obtained through illegal means. Failure to cooperate with AML checks may result in permanent account closure.
15. Voluntary account closure
You may request closure of your account at any time by contacting our support team directly. We will process closure requests promptly, provided there are no pending withdrawals, disputes, or compliance checks outstanding.
Any remaining balance will typically be returned using your original payment method, subject to standard verification. Once closed, reopening an account may require fresh registration and verification, depending on the reason for closure.
16. Governing law and jurisdiction
These terms are governed by the laws applicable to our operating license, and any disputes will be handled in accordance with that framework. Where United Kingdom consumer protections apply to your use of our services, those protections remain unaffected by this agreement.
Should any provision of these terms be found invalid under applicable law, the remaining provisions continue to apply in full. We aim to resolve disputes fairly and transparently, in keeping with our regulatory obligations.
Responsible gambling disclaimer
Our services are intended for individuals aged 18 and over only. Gambling should always be approached as entertainment, not as a means of generating income, and should never place financial or personal strain on you or those around you.
If you feel your gambling is becoming difficult to control, free and confidential support is available through GamCare and the National Gambling Helpline. Please gamble responsibly and within your means.